CUSTOMER SERVICE EXCELLENCE WITH NLP
In this increasing global economy, customers determine the success of any organization. In order to keep customers satisfied and loyal, organizations must become customer-centric and develop customer service excellence.
In this 2 day training program, participants will learn how to develop customer service to a higher level with NLP – Neuro Linguistic Programming, which is one of the fastest growing solutions to those who want to improve their personal and professional excellence.
Participants of this program will become customer focused, understanding the Personality types, behavior and needs of the customer, improve their communication skills, product knowledge and service skills and attitudes. They will also learn how to manage difficult customers and how to do service recovery in difficult situations to ensure the service standard is always achieved.
- Understand the importance of customer service excellence to the success of the organization
- Identify the knowledge, skills and attitudes for customer service
- Learn the customer service formula of service delivery and service recovery
- Develop a customer focused mindset to exceed customer’s expectations
- Understand how the customer’s mind works and how to influence perception
- Learn about customers’ personality types and behavior
- Enhance communication skills and build loyal customer relationships
- Develop skills to manage diversity, difficult customers and service situations
- Develop an Action Plan for customer service excellence
This program is intended for all employees who come in contact with customers and wish to excel in their customer service delivery.
- Personality Profiling
- Communication style assessment
- Customer Service case studies and role-play
- Personal Excellence Action Plan
- NLP Accelerated Learning Presentations
- Group Coaching / Discussions / Activities / Presentations / Experiential Learning
- Role-plays and Case Studies
- Self Reflection / Action Plan
CONTACT US FOR A TRAINING PROPOSAL